song cannot be played because you are not signed into Apple Music

Deleting directory SubscriptionPlayCache resolved this problem in previous versions of iTunes. However in version 12.7.2.58 this doesn't help anymore. I'm getting this message even though I'm logged in, the directory is deleted and restarting iTunes.

Any help will be highly appreciated. Thanks in advance.

Hiya.

I tried all of the above, and still no joy.

I then ran the diagnostics from with iTunes (network ones only) and after running, down the list of system info, it showed the user running iTunes wasn't an administrator!

I navigated to the iTunes programme, changed the compatibility to "Run as Administrator" and boom - it works!

Hope that helps!

Keefy

Hiya.

I tried all of the above, and still no joy.

I then ran the diagnostics from with iTunes (network ones only) and after running, down the list of system info, it showed the user running iTunes wasn't an administrator!

I navigated to the iTunes programme, changed the compatibility to "Run as Administrator" and boom - it works!

Hope that helps!

Keefy

I never get this issue in Mac OS. But Apple Music in Windows is dudding. I have found out that iTunes will cache the songs you listen in your drive. The location should be `C:\Users\[username]\AppData\Local\Apple Computer\iTunes\SubscriptionPlayCache`. When you click on a cached song, you will get the boring message all the time: You must be signed...

3 temporary ways to solve:

1. Play a song you didn't ever hear before first. Waiting for the requests access into Apple's servers, then click on the songs you want to play.
2. Do any actions that have a request to Apple's server, then play the songs.
3. Remove the cache. Just delete the folder I mentioned above.

There are the views of mine. Hoping that Apple will fix the issue soon!

I had this issue as well, in iTunes on a Mac. I did not have a file called SubscriptionPlayCache in that directory (or anywhere else), although I did have a few files in the com.apple.tunes folder... so here is what I did to solve the problem:

1. Dragged the "com.apple.iTunes" folder (from ~/Library/Caches/com.apple.iTunes/) in the trash.

2. Launched iTunes. Problem persists.

3. Downloaded new content from AppleMusic, and played new song.

4. Problem solved, all music plays now.

BTW, this problem began after getting a new Mac and restoring from a TimeMachine backup.

Randy Maynard1 wrote:

I had this issue as well, in iTunes on a Mac. I did not have a file called SubscriptionPlayCache in that directory (or anywhere else), although I did have a few files in the com.apple.tunes folder... so here is what I did to solve the problem:

1. Dragged the "com.apple.iTunes" folder (from ~/Library/Caches/com.apple.iTunes/) in the trash.

2. Launched iTunes. Problem persists.

3. Downloaded new content from AppleMusic, and played new song.

4. Problem solved, all music plays now.

BTW, this problem began after getting a new Mac and restoring from a TimeMachine backup.

Thanks very much for this. I came here looking for a solution to the song cannot be played problem. 🙂

tal1971 wrote:

Randy Maynard1 wrote:

I had this issue as well, in iTunes on a Mac. I did not have a file called SubscriptionPlayCache in that directory (or anywhere else), although I did have a few files in the com.apple.tunes folder... so here is what I did to solve the problem:

1. Dragged the "com.apple.iTunes" folder (from ~/Library/Caches/com.apple.iTunes/) in the trash.

2. Launched iTunes. Problem persists.

3. Downloaded new content from AppleMusic, and played new song.

4. Problem solved, all music plays now.

BTW, this problem began after getting a new Mac and restoring from a TimeMachine backup.

Thanks very much for this. I came here looking for a solution to the song cannot be played problem. 🙂

Unfortunately I spoke too soon. I'm having the same problem again and following the earlier instructions doesn't fix it 😟

Are you down loading a new song to your Mac? i.e making it "available offline"... and then playing it (after deleting that file in the caches folder)?

If that does not work... I don't know what to tell you, as that definitely worked for me.

Good luck,

Randy

Randy Maynard1 wrote:

Are you down loading a new song to your Mac? i.e making it "available offline"... and then playing it (after deleting that file in the caches folder)?

If that does not work... I don't know what to tell you, as that definitely worked for me.

Good luck,

Randy

Thanks Randy.

Yes I was doing exactly that.

I managed to sort it, basically I chose the affected album/song in iTunes, chose Remove Download (this then leaves the song/album entry in the Apple Music/iTunes library but not the actual song/album files)

After choosing the Remove Download option from the menu, the song/album will play fine. After this I can then choose Make Available Offline (this then downloads the song/album again) and once its finished downloading the song/album still plays fine 🙂

Strange how your suggestion worked the first time, but not the second time for me 😕

Thanks for your help Randy, appreciate it 🙂

Hi Tal1971,

Did you try downloading completely new content - something you had never downloaded before? That was the key for me (after trashing that cache file).

Randy Maynard1 wrote:

Hi Tal1971,

Did you try downloading completely new content - something you had never downloaded before? That was the key for me (after trashing that cache file).

Hi Randy, thanks for the help.

Yes it was completely new content that I'd downloaded.

Anyhow, I managed to sort it out by doing what I mentioned on the post before your last, so all is good again now 🙂

This was very annoying - every time you paused playback for more than a few minutes you would get this warning and have to move to a never previously played track to re-establish the login credentials.

However the latest update (OS X 10.11.1, iTunes 12.3.1.23) seems to have fixed it. 🙂

Just had this problem last night. What worked for me was to sign out, and back in. It didn't let me play them immediately after (gave me the same error message) but once it stopped updating the icloud music thing it let me play them again.